Refund & Returns Policy

The Sewing Birdie sells digital sewing patterns and one online course. Nothing is shipped, so this policy explains what happens if a download doesn’t work, a file is wrong, or you’ve simply changed your mind.

Digital sewing patterns (instant download)

Patterns are delivered instantly as PDF files. Because the file is available to you the moment you buy it, digital pattern purchases are final and non-refundable once the download has been accessed — in line with EU rules on digital content supplied immediately. You confirm this with the instant-delivery consent box at checkout, and we repeat that confirmation in your order email.

That said, we don’t want anyone stuck with a pattern they can’t use. If something’s wrong with the product itself, we fix it or refund it — see below.

The Bustier Dress Course

The course is a bigger investment, so it carries a 30-day satisfaction guarantee: if you’ve gone through the lessons and it isn’t right for you, email us within 30 days of purchase and we’ll refund you, no questions asked.

If a file is faulty, wrong or missing

  • File won’t open or is corrupted — we’ll send a fresh copy or a different format (A4, A0 or Letter).
  • You received the wrong pattern — we’ll send the right one immediately.
  • The download link expired or the email never arrived — we’ll re-send it, usually the same day.
  • Pages are missing or misprinted in the PDF — corrected file or full refund, your choice.

In these cases a refund is always available if you’d rather have your money back than a replacement.

How to request a refund or a fix

  1. Email [email protected] from the address you ordered with.
  2. Include your order number and the pattern name.
  3. Tell us what went wrong — a screenshot helps us fix it faster.

We reply within one business day, Monday to Friday. Approved refunds are returned to your original payment method; depending on your bank, that takes 3–10 business days to appear.

Your statutory rights

Nothing in this policy limits your legal rights as a consumer, including your right to a remedy if digital content is faulty or not as described.

Questions about this policy? Email [email protected] — we answer within one business day.